777md Privacy Policy
Your privacy matters to us. This policy explains exactly what data 777md collects, why we collect it, and how we keep it secure on our Bangladesh-focused platform.
1. Introduction
This Privacy Policy ("Policy") describes how 777md collects, processes, stores, and protects personal data provided by users of the 777md website and related services ("the Platform"). By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
This Policy should be read alongside the 777md Terms and Conditions, which are available at /terms-conditions and are incorporated by reference into the overall agreement between you and 777md. If you do not agree with any part of this Policy, please do not use the Platform.
2. Information We Collect
777md collects personal data directly from you when you register, verify your identity, make deposits or withdrawals, contact support, or otherwise interact with the Platform. We may also collect data automatically through your use of the Platform. The categories of data we collect include:
- Identity data: full name, date of birth, nationality, and government-issued identification document details (such as a national ID card or passport number) collected for KYC verification purposes.
- Contact data: email address, mobile phone number, and residential address, used for account communications, promotional notifications (where consented), and support correspondence.
- Financial data: payment method details including bKash wallet number, Nagad account, Rocket account, bank account name and number, and transaction history. Card details (where applicable) are handled by PCI-DSS compliant third-party processors and are not stored in full by 777md.
- Technical data: IP address, device type, browser type and version, operating system, session timestamps, and referral source — collected automatically to ensure Platform security and performance.
- Behavioural and gaming data: betting history, game participation records, bonus usage, session duration, and deposit and withdrawal patterns — used for responsible gaming monitoring and fraud prevention.
Where data is collected from third-party identity verification partners or payment processors, 777md ensures that such partners operate under contractual data protection obligations consistent with this Policy.
3. How We Use Your Information
777md processes your personal data only for specified, legitimate purposes. The primary purposes for which your data is used are summarised in the cards below:
4. Legal Basis for Processing
777md processes your personal data under one or more of the following legal bases, depending on the specific processing activity:
- Contractual necessity: processing required to perform the agreement between you and 777md, including account creation, betting service delivery, and payment processing.
- Legal obligation: processing required to comply with applicable legal requirements, including KYC, AML, and age verification obligations imposed on online gambling operators.
- Legitimate interests: processing for fraud prevention, Platform security, and aggregate analytics where such processing does not override your fundamental data protection rights.
- Consent: processing for direct marketing and personalised promotional communications, where you have given explicit consent. You may withdraw consent at any time by contacting [email protected].
5. Data Sharing and Disclosure
777md does not sell your personal data to third parties. We may share your data with trusted third parties strictly for the purposes set out in this Policy, as follows:
- Payment processors and mobile wallet providers (bKash, Nagad, Rocket, and other approved operators) receive the minimum data necessary to process your deposit and withdrawal transactions.
- Identity verification providers receive your name, date of birth, and document details solely for the purpose of completing your KYC verification as required under our compliance procedures.
- Game software providers may receive anonymised session data (not personally identifiable data) to support game integrity monitoring and RTP auditing on their platforms.
- Law enforcement agencies, regulators, and courts may receive personal data when 777md is subject to a lawful request, court order, or regulatory obligation requiring disclosure.
6. Cookies and Tracking Technologies
The 777md Platform uses cookies and similar tracking technologies to provide a functional and personalised experience. The types of cookies we use include:
- Strictly necessary cookies: essential for Platform operation, including session authentication, security tokens, and load-balancing cookies. These cannot be disabled without preventing the Platform from functioning.
- Performance and analytics cookies: used to understand how users navigate the Platform, which pages are visited most frequently, and where technical errors occur. All data collected is anonymised before analysis.
- Functional cookies: used to remember your preferences such as language setting, preferred payment method, and session state so that you do not need to re-enter settings on return visits.
You may manage cookie preferences through your browser settings. Please note that disabling cookies other than strictly necessary ones may affect the functionality of certain Platform features. 777md does not use third-party advertising cookies or cross-site tracking cookies.
7. Data Retention
777md retains your personal data for as long as your account remains active and for a period thereafter as required by applicable legal, regulatory, and compliance obligations. In practice, account data including KYC records and transaction histories is retained for a minimum of five years following account closure to satisfy anti-money laundering record-keeping requirements.
Data that is no longer required for its original purpose and for which no legal retention obligation applies will be securely deleted or anonymised. Marketing data linked to a withdrawn consent will be removed from active marketing lists within a reasonable time following receipt of the withdrawal request.
8. Your Rights
Subject to applicable law, you have the following rights in relation to the personal data that 777md holds about you. To exercise any of these rights, please contact us at [email protected] with your account details and the specific right you wish to exercise:
- Right of access: you may request a copy of the personal data we hold about you, including a summary of the categories of data, the purposes for which it is processed, and the retention period.
- Right to rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request that we correct it. We will action verified correction requests promptly.
- Right to erasure: in certain circumstances you may request that we delete your personal data. This right is subject to overriding legal retention obligations and may not apply where data must be retained for AML or fraud investigation purposes.
- Right to restriction: you may request that we temporarily restrict processing of your data while a correction or erasure request is being assessed, or where you have objected to processing based on legitimate interests.
- Right to object: where processing is based on legitimate interests, you have the right to object. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests, or unless the processing is required for legal claims.
9. Data Security
777md implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include SSL/TLS encryption for all data transmitted between your device and the Platform, secure server infrastructure with access controls, regular security audits and vulnerability assessments, and staff training on data protection responsibilities.
While we take security seriously, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, 777md will notify affected users and relevant authorities as required by applicable law, and will take immediate steps to contain and remediate the breach.
10. Children's Privacy
The 777md Platform is strictly for adults aged 21 and above. We do not knowingly collect or process personal data from any person under the age of 21. If you believe that a minor has provided personal data to 777md, please contact us immediately at [email protected] and we will take prompt steps to delete that data from our records.
11. Third-Party Links
The 777md Platform does not contain links to external third-party websites. Where game providers or payment partners' own interfaces are accessed through the Platform, those interactions are governed by 777md's data processing agreements with those partners, and your data remains subject to this Policy. 777md accepts no responsibility for the privacy practices of any third-party services accessed independently of the Platform.
12. Changes to This Privacy Policy
777md may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or Platform services. The revised Policy will be posted on this page with an updated effective date. Where changes are material, we will notify registered users via the email address on their account before the changes take effect.
Your continued use of the Platform following the posting of a revised Policy constitutes your acceptance of the changes. If you do not agree to the revised Policy, you should cease using the Platform and may request account closure by contacting our support team.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 777md handles your personal data, please contact our support team in writing. We aim to respond to all data-related enquiries within five business days.
Email: [email protected]
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